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KMID : 0926620200250010001
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Korean Journal of Hospital Management
2020 Volume.25 No. 1 p.1 ~ p.12
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Quality Analysis of Smart Application Contents for the Convenience of Care and Hospital Access
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Lee Jae-Bin
Kim Ji-Hye
Bok Jeong-Hee
Woo Hye-Kyung
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Abstract
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Purposes: The aim of this study is to evaluate whether the contents of hospital reservation and reception applications(apps) are qualitatively useful in meeting the needs of medical consumers and improving hospital accessibility and convenience. 1
Methodology: (1) identify consumer needs through social data web mining, (2) describe the status of key contents of mobile apps to improve accessibility and convenience of care, and (3) verify the quality of apps through validated tools
Finding: The contents of ?mobile reservation function? and ?waiting time information provision? that can contribute to reduction of delay time of care and efficiency of desk work were supported, but the level of utilization was insufficient. The quality level of the app, including the level of consumers' needs, has shown a wide gap between the apps.
Implications: The recent development of mobile apps for hospital accessibility and consumer needs has shown a wide gap in the quality of apps, including information and aesthetic. Therefore, it is necessary to develop apps based on user interface(UI), user experience(UX) based designs that can promote the usefulness and convenience of apps while monitoring needs of consumers continuously.
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KEYWORD
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hospital, accessibility, convenience, mhealth, mobile application
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